Return & Refund Policy

We want customers to receive products in good condition and feel confident when shopping with TripHug. If there is an issue with your order, please contact us as soon as possible with your order number and clear photos or videos of the problem.

Order Issues

If your item arrives damaged, defective, incorrect, or missing parts, please contact us with supporting photos or videos so our team can review the issue.

Return Requests

Return eligibility depends on the product condition, order details, and reason for return. Items should be unused, clean, and in original packaging when a return is approved.

Non-Returnable Situations

Used products, items damaged by misuse, hygiene-sensitive items after use, and products without required proof may not be eligible for return or refund.

Refunds

Approved refunds will be processed to the original payment method when possible. Processing time may depend on your payment provider.

Wholesale Orders

Wholesale, custom packaging, and bulk orders may follow separate terms agreed before purchase. Please confirm details with our team before placing a bulk order.